Privacy Policy
Effective Date: 2025-07-31
At Veterinary House Powered by R J Enterprise, we are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, make purchases, or interact with us.
1. Information We Collect
- Personal Information: Full name, email address, phone number, shipping & billing address.
- Order Details: Product purchases, quantities, order dates, payment status.
- Payment Information: Handled securely by third-party gateways (we do not store card or UPI details).
- Communication: Queries, complaints, feedback submitted via forms, chat, or email.
- Technical Data: IP address, browser type, device details, pages visited (via cookies).
2. How We Use Your Information
- To confirm and deliver orders.
- To process secure payments and generate invoices.
- To send order updates, shipment tracking, and support communication.
- To send marketing emails and discount offers (with your consent).
- To improve website functionality and customer service.
3. Data Sharing
We only share your information in the following cases:
- With trusted courier partners for order delivery.
- With payment gateways to securely process payments.
- With legal authorities if required by law enforcement or court order.
4. Cookies & Tracking
We use cookies to personalize your shopping experience, remember your preferences, and track website analytics. You can disable cookies through your browser, but some features may not function properly.
5. Data Security
Your data is protected using SSL encryption, firewalls, and regular system updates. We never store sensitive financial information.
6. Your Rights
You have the right to:
- Access the data we store about you.
- Request changes to incorrect data.
- Request deletion of your data (if legally allowed).
- Withdraw marketing consent at any time.
7. Contact Us
If you have any privacy-related concerns, contact:
Email: rjenterprise962@gmail.com
Phone: 9435149151
Address: 1st Floor, Opp. SBI ATM, ACA Stadium, Barsapara Road, Guwahati – 781018